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I am trying to add AMPscript to the inbox message (MobilePush).

The AMPscript added to the Inbox subject line ( default SFMC field inside inbox) or other custom fields like body,cta etc. does not work at all.

This is the below ampscript code I am using and there are no errors -

 %%[ SET @business_unit = AttributeValue("business_unit") IF (@business_unit == "US") THEN Set @ans= "its US TEST" ELSEIF @business_unit == "IT" THEN Set @ans= "its IT TEST" ENDIF ]%% %%=v(@ans)=%%

Please can someone guide me how to troubleshoot this problem so that the AMPscript works in inbox message?

Note: I have tested this code in email studio against the send Data extension used for sending inbox messages and the code works perfectly.

I also tried using a lookup using the BU

 %%[ set @bu = AttributeValue("business_unit"); set @msg = Lookup("messagesDEX","message","BU", @bu); ]%% %%=v(@msg)=%%

Even this did not work.

I also tried using a very simple code, by directly storing the message field in Send DE, still no success.

 %%[ set @msg = AttributeValue("message") ]%% %%=v(@msg)=%%
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  • Appears to be a Known Issue: trailblazer.salesforce.com/issues_view?id=a1p4V000000pP3OQAU Commented Jul 25, 2022 at 13:39
  • You may have to retrieve it from your sending DE using the DeviceID/ContactKey as your lookup value. Commented Jul 25, 2022 at 13:39
  • Thank you for the info. I updated my question with the lookup I tried but please could you tell me how should I do a look-up? Thank you Commented Jul 25, 2022 at 14:32
  • I'm suggesting you lookup business_unit using _subscriberKey, where _subscriberKey matches the column in your sending DE that uniquely identifies the subscriber. Commented Jul 25, 2022 at 15:37

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