Questions tagged [support]
The support tag has no summary.
41 questions
4 votes
4 answers
869 views
Best practice when working with code that uses current date and time
All programming languages have some method of referencing the current date and time. Examples... now() sysdate DateTime.Now() current_timestamp Get-Date In a professional or semi-professional ...
- 184
4 votes
6 answers
5k views
How should production support be handled in Agile/Scrum? [closed]
Summary: In an organization that wants to use an agile/Scrum software development process, but that also has a large production support / operations burden with an expectation for quick response times,...
- 215
-1 votes
1 answer
359 views
Combining development and support departments
I'm the manager of a reasonably small sized development department with 13 developers, 5 testers/QA, and 2 UX-designers. The support is split into two parts "Customer service" (CS) and "technical ...
6 votes
3 answers
901 views
Is it time for our development organization to let go of Scrum?
I'm part of a development organization which has traditionally been using Scrum principles. We have 3-week sprints, at the end of which we produce a software artefact which our customers install on ...
- 327
1 vote
2 answers
294 views
ISO 27001 and investigating production issues
We get problems on production systems every now and then, most of which can't be replicated on dev/systest/uat for following reasons, We don't have enough data on dev/systest/uat e.g. production has ...
- 1,007
11 votes
1 answer
190 views
How to suspend open source support? [closed]
I'm the only active maintainer for an open source project, which receives support requests on various channels (Twitter, email, GitHub) almost daily. I'll be on vacation for the next three months, ...
- 237
11 votes
4 answers
962 views
As a programmer, are you professionally obliged to offer ongoing support after you've left a company? [closed]
I've had a few programming jobs in the past where I was the only developer working on a project. After I've left, I typically get several emails a week from these companies, usually from the developer(...
- 511
2 votes
5 answers
3k views
Should I force users to update an application?
I'm writing an application for a medium sized company that will be used by about 90% of our employees and our clients. In planning for the future we decided to add functionality that will verify that ...
- 344