The document discusses Quality of Service (QoS) in computer networks, defining it as the ability to prioritize applications and guarantee performance. It outlines key flow characteristics such as reliability, delay, jitter, and bandwidth, along with techniques to improve QoS like scheduling, traffic shaping, and resource reservation. Additionally, it describes two QoS models: Integrated Service (IntServ) and Differentiated Service (DiffServ), highlighting their respective methods for managing data flow and ensuring performance.