Questions tagged [service-design]
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17 questions
1 vote
0 answers
90 views
Service Design in an Organization with different products [closed]
Upon learning a service design and trying to see how it would be implemented in an organization, I come up with a question. Supposed a medium sized organization have different products exposed to the ...
- 77
3 votes
1 answer
215 views
Maintaining and improving a user journey map
I want to improve an existing user journey map and am curious about additional layers that can potentially be added to it. This is a journey map for a travel app. The stages of the journey are ...
- 10.8k
0 votes
1 answer
79 views
Getting feedback on the the service design element of a UX solution
I'm designing a feedback flow for a touch-less solution of a restaurant system. In this flow users are able to select any aspect they want to give feedback on. how would you address the service design ...
- 10.8k
0 votes
1 answer
122 views
Would it be better to arrange orders by FIFO or LIFO for a server UI at a restaurant?
i'm designing a server screen that will be used by the restaurant waitress to deliver food from the kitchen collection station to the customers. This screen shows a list of orders that are ready and ...
- 10.8k
0 votes
2 answers
98 views
What is the UX behind showing cleaner profiles on cleaning-on-demand apps? [closed]
When I am using an app to order cleaners to clean my house, many apps show the profile of cleaners with ratings. As a user, I do not care who cleans the house as long as my house is super clean. What ...
3 votes
2 answers
324 views
Developing Personas
General question about developing personas. I work for an organization that provides 6 core services to customers/users. I want to introduce UX research practices to my organization, and want to ...
- 1,189
0 votes
2 answers
549 views
Is UX research, in a very specialist B2B space with no existing users, possible?
My colleague is working on a project with a client who wants to build a B2B digital product for a very specialist function/sector. The subject matter is exceptionally specialist/revolutionary so ...
- 53
3 votes
1 answer
423 views
What is a better name for service disruption
We have a number services for which the fulfillment of the service is ultimately reliant on a number of back office, or third party services. If they all are working find then every is good. We can ...
- 878
1 vote
3 answers
395 views
Survey Questions on Canceling Subscription [closed]
I am looking for a set of the most appropriate questions to ask when users are terminating their subscription for a product or service. What would be a good number of questions and which questions are ...
- 471
5 votes
3 answers
4k views
Other term for "user experience"
User Experience usually refers to human-computer interaction, but the underlying concepts and research methods are relevant to many other fields, particularly the built environment (architecture, ...
- 91
0 votes
1 answer
525 views
Best Practices for Service Catalogs? [closed]
I'm working on a website redesign for a company that has a lot of b2b products & services. Their current solution is very content heavy (overwhelmingly so) and involves a very linear approach to ...
- 199
2 votes
1 answer
2k views
Information Architecture vs Customer Journey Map vs Service Blueprint
I understand Customer Journey Map (CJM) is relevant when the need is for uplifting/designing the customer experience, ideally through a persona lens across multiple touchpoints. On the other hand, ...
- 3,939
3 votes
1 answer
219 views
What's the term for modeling detailed customer behavior in service/UX design?
Let's say I'm designing a service experience for a restaurant app. For a typical restaurant, you have an owner, a manager, an executive chef, line cooks, waiters, and a bar manager. Only the waiters ...
- 41.5k
13 votes
9 answers
13k views
What is the difference between UX Design and Service Design?
This question, like other "What's the difference?" questions on this site, is pretty broad and shows a lack of understanding. However, I hope we'll entertain it because defining these emerging fields ...
- 314
2 votes
1 answer
922 views
When are service blueprints more useful than journey maps?
Service blueprints are divided into layers from the customer and physical evidence, to the front of house employees and systems, to the back of house employees and systems. Journey maps seem to be a ...
- 314